Discover the Power of EasyDesk. Elevate Your Support Experience
Unleash the potential of hassle-free customer support with EasyDesk, where simplicity meets efficiency. Elevate your customer service game at an unbeatable price point, ensuring top-notch service without the complexity.
Automated workflow
Instantly allocate tickets to the right team members based on predefined rules and criteria, ensuring a swift and efficient resolution process.
Automatically assess and assign priority levels to tickets, allowing your team to focus on high-priority issues and maintain a responsive and organised support system.
Enhance customer satisfaction with automatic responses, keeping clients informed and engaged while your team works on providing comprehensive solutions.
Ticket Creation and Management
Streamline ticket creation with a user-friendly interface, ensuring that your team captures all essential information from customers effortlessly.
Centralized ticket management allows your team to track, update, and resolve issues collaboratively, ensuring a smooth and organized workflow.
Canned Responses and Knowledge Base
Accelerate response times by utilizing a library of pre-written responses, enabling your team to address common queries with just a few clicks.
Build and maintain a comprehensive knowledge base, empowering your team with easy access to solutions and reducing redundant work.
Multi-Channel
Support
Seamlessly manage customer interactions through your channel email or personal email.
Provide a consistent and efficient support experience regardless of the communication channel, enhancing customer satisfaction.
Centralize communication history to ensure a complete view of customer interactions, enabling your team to deliver personalized and effective support.
SLA (Service Level Agreement) Management
Set and enforce service level agreements to meet customer expectations and maintain service quality standards.
Prioritize tasks based on defined SLAs, ensuring timely resolution and adherence to commitments.
Feedback Management
Capture, track, and prioritize user feedback effortlessly. Assign feedback to the right agents, set priority levels, and stay aligned with customer needs through a centralized feedback workflow.
Ensure nothing slips through the cracks with clear ownership and a structured process that drives continuous improvement.
Roadmap
Showcase all user-submitted feedback in one transparent view, organized by status.
Keep users informed on what's under review, in progress, or recently released—building trust through visibility and shared progress.
Changelog
Keep users informed with a clear log of all product updates, feature releases, and improvements.
Share what's new, what's fixed, and what's changed—helping users stay up to date with every release.
Live Chat Support
Connect with users instantly through a real-time chat widget embedded on your website.
Enable seamless communication between your team and customers, ensuring quick responses, improved engagement, and better service delivery.
Social Media Integration
Integrate your social media channels to streamline and centralize all customer communications.
Automatically convert messages and inquiries into actionable support tickets, enabling your team to respond faster, stay organized, and deliver consistent support across every platform.
Give your company a faster, more agile way to connect with your customers.EasyDesk improves customer support and satisfaction for any industry.
Try EasyDesk completely free for 14 days!
