Terms of Services effective from April 07, 2025
Thank you for using the websites, applications and services offered by Gain Media AS d/b/a EasyDesk (together with its subsidiaries and other affiliates, “EasyDesk”, “we”, “us”, “our”), which provides certain help desk, ticketing, and information technology and other services that may be made available by EasyDesk from time to time (EasyDesk’s websites, services, mobile applications and other applications and any related software, as well as improvements, updates, enhancements, error corrections, bug fixes, release notes, upgrades and changes thereto, are referred to collectively, herein as the “EasyDesk Services”). Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services.
This User Terms of Service Agreement (the "User Terms") governs access to and use of the EasyDesk Services by visitors (“Site Visitors”) to our websites (the “Site”) and individuals authorized by a EasyDesk customer (“Customer”) (such individuals, “Authorized Users” and collectively with the Site Visitors, "you" or "Users").
Please read these Terms carefully. They cover important information about Services provided to you and any charges, taxes, and fees we bill you. These Terms include information about future changes to these Terms, automatic renewals, limitations of liability. PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER. These Terms apply to all visitors, users and others who wish to access or use Service.
If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to modify the number of words charged for the output or input or impose any usage restrictions per hour, regardless of what was previously committed at the time of subscription. These changes will be made according to our model capacity to safeguard the interests of all users and to ensure uniform access to the service. We take this step to provide equal opportunity to every user and protect the quality of our service.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Some parts of Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the same conditions unless you cancel it or EasyDesk cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting EasyDesk customer support team.
A valid payment method, including credit card, is required to process the payment for your subscription. You shall provide EasyDesk with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize EasyDesk to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, EasyDesk will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
EasyDesk may, at its sole discretion, offer a free trial of our Subscription service for a limited period of time ("Free Trial"). No credit card information is required to sign up for the Free Trial.
During the Free Trial, you will have full access to all the features of the Enterprise Plan. You can explore the service and decide if it meets your needs.
Important:
At any time and without notice, EasyDesk reserves the right to (i) modify Terms of Service of Free Trial offer, or (ii) cancel such Free Trial offer.
All Users are prohibited from engaging in conduct that presents a credible risk of harm to other users, our customers, the EasyDesk Services or any third parties ("Prohibited Activities"), including but not limited to actual or suspected occurrences or attempts to directly or indirectly:
The Application stores and processes personal data that you have provided to the Service Provider in order to provide the Service. It is your responsibility to maintain the security of your phone and access to the Application. The Service Provider strongly advises against jailbreaking or rooting your phone, which involves removing software restrictions and limitations imposed by the official operating system of your device. Such actions could expose your phone to malware, viruses, malicious programs, compromise your phone's security features, and may result in the Application not functioning correctly or at all.
EasyDesk may integrate with, link to, be embedded within, or otherwise contain information from or about third-party products, services, activities or events (“Third-Party Materials”). We have no responsibility to evaluate, verify, maintain, control or take any action with respect to Third-Party Materials and make no representations and warranties with respect to the accuracy, title, completeness, fitness, reliability, quality, nature or any other attributes of Third-Party Materials. How you interact with Third-Party Materials and their providers are solely between you and such third party, is at your own risk, and may be subject to agreements, understandings, privacy policies, and other terms and conditions applicable to you by the providers of any accessed or used Third-Party Materials.
When you create an account with us, you guarantee that you are (i) at least thirteen (13) years of age in the United States and territories not subject to the GDPR and FADP (each as defined in the DPA, as defined in the Customer Agreement); (ii) sixteen (16) years of age in territories subject to the GDPR and FADP, and (iii) otherwise not barred from using EasyDesk under applicable law. You may not access or use EasyDesk for any purpose if either of the conditions in the preceding sentence is not true. If you are a parent or legal guardian of a User under the age of 18 (or the age of legal majority), you will be fully responsible for the acts or omissions of such User in relation to our Sites and other Services.
You also guarantee that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
These services are provided by company on an “as is” and “as available” basis. Company makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.
Neither company nor any person associated with company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. Without limiting the foregoing, neither company nor anyone associated with company represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.
Company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.
The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.
Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including attorneys' fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if company has been previously advised of the possibility of such damage. Except as prohibited by law, if there is liability found on the part of company, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages. Some states do not allow the exclusion or limitation of punitive, incidental or consequential damages, so the prior limitation or exclusion may not apply to you.
We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.
If you wish to terminate your account, you may simply discontinue using Service.
We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.
We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.
Please send your feedback, comments, requests for technical support at support@easydesk.app.