Best Ticket Management System – Why EasyDesk Leads the Way

When users think of customer inquiry management, they want the best ticket management system, and nothing less.

Here’s what that looks like: Quick and efficient customer inquiry management, handling every single message promptly, responding in record time, and resolving all customer issues without delay or confusion. This is what every startup wants and needs to achieve a successful business operation and keep customers happy.

In this blog, we’ll explain everything you need to know about the best ticket management system, its features, advantages, and how SMEs can get started with it.

What is a Ticket Management System?

Simply put, a ticket management system is a software that organizes customer queries and turns them into trackable ‘tickets.’ These queries come in via several channels, including chats, emails, and online forums. The system then organizes and assigns them to different categories to be resolved by the support team.

Ticket Management System Explained in Simple Terms:

If a customer sends an email to a business complaining about a product they ordered, and another customer sends an email inquiring about a payment procedure, the ticket management system registers both inquiries as tickets with their unique subjects and assigns them to be resolved.

Types of Ticket Management Systems

There are several types of ticket management systems, such as:

• A web-based ticket management system that can be accessed via an internet-enabled browser.
• A system that transforms emails into actionable tickets for resolution.
• Social media ticket management system for queries via social media
• Live Chat systems for inquiries that come in via Live Chat
• Multi-channel systems that track inquiries across several channels.

Ticket Management System Features

When it comes to ticket management system features, here are the best features to look for:

Automation: Automatically routes support tickets to the right agent or team.

Multi-channel support: Receiving and tracking requests and inquiries from a wide range of channels, including emails, live chats, and social media.

Analytics: Tracking issue resolution, ticket volume, response time, and reporting on support agent performance

Collaboration: Supporting team collaboration with the right tools.

Easydesk has all these features in its 14-day free trial for businesses looking to experience their transformative powers for customer support software.

Advantages of a Ticket Management System

There are several advantages of a ticket management system for businesses, ranging from quicker response times to improved productivity.

Let’s explore them:

Better Response Times

With automatic assignment of tickets, there are no missed queries or delays in receiving them. EasyDesk makes this happen with its automation and SLA tracking that ensures every inquiry gets responded to at the right time.

Improved Customer Experience

Timely resolution of queries makes customers more satisfied with a brand. EasyDesk supports speedy problem solving and also equips customers with a knowledge base with a Customer Service Software to solve minor issues immediately.

Improved Team Productivity

Thanks to EasyDesk features like automation, canned responses, FAQs, and ticket trackers, support agents can work faster and smarter, saving time and effort.

Cost Savings

Businesses save costs when they automate workflows. EasyDesk makes this possible with its affordable plans and extensive features that help businesses improve their ROI.

Centralized System

When tickets from all channels are centralized in a single system, support teams will never miss a ticket. EasyDesk helps teams centralize and address all tickets.

Free vs. Paid Ticketing Software

Although free plans are a good place to start, they are often restrictive. Paid ticket management systems such as EasyDesk’s enterprise plan deliver so much for just a small fee.

Features	Free Plan	EasyDesk’s enterprise plan
Ticket Automation	Limited	Full Automation
Analytics & Reporting	Basic	Advanced
Support Channels	1 to 2	Multi-channel
SLA tracking	No	Yes
Knowledge Base	Poor or Absent	Present and extensive

In addition to these, EasyDesk’s 14-day enterprise trial period is convenient and low-risk. You can enjoy every feature throughout the period. You don’t need to add your credit card, and you can easily sign in using the Google/email signup option. So, Let’s enjoy this Help Desk Software

Why EasyDesk is the Best Ticket Management System

So, why is EasyDesk the best ticket management system? It is all thanks to its amazing features and benefits to Small and Medium Businesses. Unlike other tools with limited features and those that require businesses to pay heavily out of pocket to keep their support running, EasyDesk keeps it affordable and productive.

Ease of Setup: Onboarding is easy, with no lengthy processes or extensive tech skill needed. Simply sign up and get started.

Enterprise features: From the free plan to the moment you sign up, EasyDesk makes all enterprise tools available.

Automation: Queries are resolved faster, and manual tasks are reduced, thanks to automation features.

Collaboration: Collaboration features and tools like tagging and notes keeps team members on the same page.

Reporting: Detailed insights and reports help to manage performance and improve support delivery based on available data.

Key Features of EasyDesk

• Automated ticketing system
• SLA tracking
• Ticket tagging and filters
• Knowledge base for self-service
• Canned responses
• Reporting and Insights

How to Get Started with EasyDesk

Getting started with EasyDesk is a pretty easy, straightforward process.

• Go to EasyDesk’s Website
• Sign up using Google/email (No credit card required)
• Access all enterprise features instantly
• Set up everything in minutes: Automation, email ticket management, report and analytics.

Start your free 14-day trial today and enjoy a full list of enterprise features on EasyDesk.

FAQs

What is the Best Ticket Management System?

EasyDesk offers businesses the best ticket management system, with full enterprise features, and a 14-day free trial.

What are the main features of a good ticket management system?

The best ticket management systems like EasyDesk have features like automation, email ticket management, analytics& reporting, and collaboration tools.

Why do Businesses need ticket management systems?

These systems support speedy customer query resolution, improved customer experience, better support team productivity, and more cost-savings.

Can I use EasyDesk for my business’s email ticket management?

Yes. EasyDesk manages all email inquires and turns them into trackable tickets automatically.

Is EasyDesk truly free to start?

Yes. You can sign up for EasyDesk’s 14-free enterprise trial without any credit card or complicated processes.