For every business, delivering efficient customer support, addressing and resolving customer queries, and offering a reliable support channel is one of the surest ways to satisfy your customers and make them feel valued.
Businesses that struggle to achieve this need modern help desk solutions to improve support workflows and keep customers coming.
This blog will compare all the top help desk software in 2025 and recommend the best solution for you.
Why Choose a Cloud Based Help Desk Solution?
Cloud based help desk solutions offer unmatched scalability, allowing your support team to grow without worrying about server limitations. They provide remote access, so your team can manage customer queries from anywhere, anytime. Unlike traditional systems, there are no server costs or hardware maintenance. Plus, cloud solutions come with automatic updates, keeping your software secure and up-to-date.
| Features | Cloud Based Help Desk Solutions | On-Premise Help Desk Solutions |
| Installation | Instant, no hardware needed | Requires servers and IT setup |
| Accessibility | Anywhere with internet | Limited to office network |
| Maintenance | Automatic updates | Manual updates & patches |
| Cost | Subscription-based, predictable | High upfront & maintenance costs |
| Scalability | Easily scalable | Limited by hardware |
Benefits of Cloud Based Help Desk Software for Teams
- Cost Efficiency: Pay only for what you use without heavy upfront investment.
- Flexibility: Access your help desk from any device or location.
- Security: Cloud providers offer robust data protection and backup.
- Integrations: Connect seamlessly with CRM, email, and other tools for a streamlined workflow.
At a Glance: Top 10 Help Desk Solutions List:
- HelpDesk
- Zendesk
- Help Scout
- EasyDesk (Best for Small Business)
- Freshdesk
- Zoho Desk
- Jira Service Management
- LiveAgent
- HubSpot Service Hub
- SysAid
Let’s Break Down the List of Top 10 Help Desk Software
I think you can decide which one to choose from the 10.
1. HelpDesk
HelpDesk is a simple, user-friendly support software designed to help small, medium, and enterprise businesses streamline and handle all their support needs from a single channel.
Key Features:
- Automation
- Ticket routing
- Tag suggestions
- Knowledge base
- Omnichannel support
- Report system
- AI-tailored communication
Pros
- Quick setup
- Simple interface
- Affordable pricing
Cons
- Poor customer support
- Lack of intuitive analysis
- Limited filtering and sorting
Best For
– SMEs seeking easy, simple support
– Startups and e-commerce businesses
2. Zendesk
Zendesk is an AI-powered, cloud-based customer support solution designed to support and streamline business-customer interactions in a single channel. It is scalable and customizable.
Key Features:
- AI chat agents
- Copilot
- Automation
- Messaging and live chat
- Voice calls
- Reporting
- Omnichannel support
Pros
- Massive customization abilities
- Robust AI-support
- 24/7 AI support
Cons
- Complex to operate and navigate
- AI features are unavailable in the cheaper plan
Best For
– Enterprise businesses seeking advanced, scalable support.
3. Help Scout
Help Sout is a web-based support platform that delivers an email-based and shared inbox customer support for email-first and other businesses.
Key Features:
- Self-service knowledge base
- Shared inbox
- Automation workflow
- Live Chat
- Basic Reporting
- Tagging
Pros
- Strong collaboration feature
- Simple UI design
Cons
- Limited analytics and reporting
- Poor customization features
Best For
– Businesses that prioritize team collaboration and simple workflow.
4. EasyDesk
EasyDesk is a cutting-edge help desk solution that supports businesses to deliver fast, personalized, and effective support, leveraging its simple yet extensive features. It is a scalable software designed for small, medium, and growing enterprises.
Key Features:
- Automated ticketing system
- SLA tracking
- Ticket tagging and filters
- Knowledge base for self-service
- Canned responses
- Reporting and Insights
Pros
- Fast start-up/set-up time
- Mobile app for on-the-go access
- Cost-effectiveness
- Responsive support
- Easy to use
Cons
- Lacks some enterprise-grade features
- Smaller plans lack robust integrations
Best For
– Startups, small businesses, and growing teams seeking simple, effective, and scalable support tools.
5. Freshdesk
Freshdesk is a modern, AI support solution that helps businesses resolve support issues by combining AI and human agents, and auto-resolution features.
Key Features:
- AI Chat Agents
- Voice and Chat Features
- Self-service and FAQs
- Unified platform
- Automate ticket routing and prioritization
- Analytics and insights
Pros
- Strong automation
- Good integration
- Scalability
Cons
- Add-on costs
- Complicated advanced features
- Sluggish performance under high volume
Best For
– Businesses seeking AI and scalable customer support features.
6. Zoho Desk
Zoho Desk is a help desk software with robust automated features that support small and medium businesses to streamline workflows and deliver speedy customer support.
Key Features:
- Omnichannel support
- Self-Service knowledge base
- Automated workflow
- Insights and Analytics
- Live Chat
- AI-powered assistant
Pros
- Massive integration
- Competitive pricing
- Customizable
Cons
- Overwhelming interface
- Limited offline support
- Poor analysis for lower plans
Best For
– Businesses seeking omnichannel, CRM-related support and AI assistants.
7. Jira Service Management
Jira is an AI-powered support platform designed for IT, development, and HR teams to manage and automate requests from a singular service desk.
Key Features:
- Self-service knowledge base
- Incident analysis
- Problem management
- Single-platform request management
- ITSM features
Pros
- Scalable
- Easy Jira software integration
- Full ITSM Capabilities
Cons
- Complex, technical features
- Additional advanced costs
Best For
– Teams already using the Atlassian suite, technical teams, or businesses seeking robust ITSM tools.
8. LiveAgent
LiveAgent is an omnichannel customer support platform that supports dispute resolution via social media, emails, voice calls, and live chats, all on a single platform.
Key Features:
- Automated ticketing
- Live Chat
- Canned messages
- SLA
- Call Center
- Knowledge base
- AI chat assistant
Pros
- Easy setup
- Great real-time chat features
- Supports in-built call system
Cons
- Limited reporting
- Seemingly outdated UI
Best For
– SMEs on a budget
– E-commerce and other businesses that prioritize calls and live chat.
9. HubSpot Service Hub
HubSpot Service Hub is a customer support platform designed to offer unified marketing and customer service support to businesses and customers within the HubSpot ecosystem.
Key Features:
- AI-powered knowledge base
- Self-service
- CRM features
- Insight and analytics
Pros
- Seamless HubSpot integration
- AI-powered support features
Cons
- A higher plan is needed to access major features
- Potentially overwhelming setup process
Best For
– Businesses using HubSpot and needing customer support or looking to streamline marketing and customer support.
10. SysAid
SysAid is an AI-powered service management platform designed for IT teams to support scalable, impactful IT services.
Key Features:
- AI agent
- Problem Management
- Knowledge Management
- Service Level Management
- Reporting & Analytics
- Automations
Pros
- Strong SLA and automation
- Comprehensive ITSM tools
- User-friendly tools
Cons
- Likely email integration issues
- Complex setups
- Clunky interface
Best For
– Medium-sized IT teams and businesses needing scalable, efficient, and automated support tools.
How to Choose the Best Help Desk Solution
Although there are a lot of good help desk solutions, it is important to choose the solutions that best suit your business.
Here are things to consider:
- Choose a software solution that suits your team size best and is scalable.
- The best help desk solution should support the communication channels your business uses, whether emails, social media, or phone.
- Choose a platform with a reasonable and affordable budget.
- Your chosen software should integrate with all your working apps and CRM.
- Ensure your chosen software vendor has responsive support,
- Take advantage of free trials and demos to check suitability and explore features before paying for any plan.
Why EasyDesk Is a Strong Choice in 2025
EasyDesk is a strong help desk software choice in 2025 because of several standout features that help startups, remote businesses and support teams improve customer support by a long mile.
EasyDesk’s best features include:
- Clean UI with an interface that is easy to use
- Unified inbox supporting the management of all queries in one platform
- Automation workflows for ticket routing and other routine tasks.
- Built-in Feedback, roadmap module to generate feedback from users.
- Knowledge base that enables self-service and reduces agent workload.
- Live chat support for customer support in real time.
- Social media integration with all major social media platforms
- Mobile app available on both Android and iOS for easy access and support on the go.
Conclusion
The best decision you can make for your business is choosing the right help desk software. It transforms your business-customer relationship, improving customer satisfaction and returning clients.
The top tools we have discussed are all poised to help your business improve customer support in one way or another.
However, we recommend EasyDesk for an easier, better, flexible, affordable, and more scalable support experience for your team and customers alike.
Frequently Asked Questions About Cloud Based Help Desk Solutions
Q1: What are cloud based help desk solutions?
A: They are software systems hosted in the cloud that allow businesses to manage customer support efficiently without local servers.
Q2: How do cloud based help desk solutions improve team productivity?
A: By centralizing support requests, automating repetitive tasks, and enabling remote access, teams can respond faster and collaborate better.
Q3: Are cloud based help desk solutions secure?
A: Yes, top cloud providers use encryption, regular backups, and strict access controls to ensure your data is safe.
Q4: Can I switch from on-premise to cloud based help desk solutions easily?
A: Most modern cloud solutions support migration tools to make switching simple, minimizing downtime and data loss.
