Social media support software has become essential as businesses handle more conversations across different channels. Support teams today deal with high volumes of customer questions across multiple social platforms, and manual management often slows response times...
In today’s customer service scene, speed, personalization, and convenience are customer priorities when interacting with a brand or business. Research shows that a failure to deliver on these priority areas could make 96% of customers leave a brand or...
Here’s the reality facing businesses today. Customers aren’t as easy to please as they were before. They expect perfect customer service and speedy response to queries; otherwise, they will walk away. Time is the new currency, and businesses that want to keep their...
Customer feedback shows up in more places than most teams expect. One minute it’s an email, the next it’s a message through live chat — both of which your customer support team needs to track. It’s helpful information, no question, but keeping up...
Support teams feel it most during the fall. As November rolls around, message volume goes up and response time often slows down. Between emails, chats, and customer requests stacking up fast, things can feel messy. Everyone’s trying to stay on top of tickets...
Winter brings a unique set of support challenges. Questions pour in faster, just when staff availability takes a dip with holidays, travel, and illness. If we’re not prepared, things can get backed up fast. Customers feel the slow-down, and teams feel the stress....
