Some years ago, most SaaS startups managed customer feedback in spreadsheets. Teams copied notes from support tickets into shared docs. Product managers scrolled through Slack channels searching for that one feature request. It worked until it did not. Once ticket...
Canned responses in customer support can revolutionize how businesses handle customer questions. Support teams face mounting pressure as 90% of customers expect immediate responses to service emails. The challenge grows with 75% of online customers who need help...
Your support team juggles emails from five different addresses. A customer writes in, waits, then writes again because nobody replied. Meanwhile, two agents draft responses to the same ticket. Sound familiar? Shared inbox customer support fixes this mess. Instead of...
Customer support teams deal with a steady rise in customer inquiries, higher customer expectations, and growing pressure to respond faster across multiple channels. Customers want quick answers, accurate information, and personalized support at every touchpoint....
Customers no longer contact businesses through one channel. Today, people use email, live chat, social media, and messaging apps, often at the same time. Studies show that over 70 percent of customers expect support on multiple channels and want fast responses on each...
Industry: B2B SaaSTeam size: 15 support agentsCustomer base: ~3,000 active usersChallenge: Slow first responses and scattered support channelsOutcome: 3x faster response time and higher SLA compliance 1. Executive Summary A fast-growing B2B SaaS...
